FAQ
General Questions
Please feel free to contact us if your specific question isn't addressed in our FAQ section.
01
What types of valuables do you store?
01
What types of valuables do you store?We store high value assets such as gold bars, silver, precious metals, bullion coins, luxury items, and other sensitive assets requiring top level vault security.
02
Is your facility insured and monitored?
02
Is your facility insured and monitored?Yes, our facilities are fully insured and equipped with 24/7 surveillance systems, biometric access, and advanced security protocols to safeguard your assets at all times.
03
Do you offer international transportation services?
03
Do you offer international transportation services?Absolutely. We provide secure international logistics for bullion and high value items through trusted carriers and customs cleared channels across South Africa and beyond.
04
Where are your storage facilities located?
04
Where are your storage facilities located?Our primary facility is located in Johannesburg, South Africa, strategically positioned at the heart of Africa for accessibility and regional reach.
05
Is there a minimum or maximum value required for storage?
05
Is there a minimum or maximum value required for storage?While we specialize in high value assets, we assess each request individually. There is no strict minimum, but the service is tailored for premium bullion and asset protection.
06
How do I know my assets are safe?
06
How do I know my assets are safe?We use real time tracking, audited security protocols, and strict confidentiality policies to ensure your bullion and valuables are always protected at every stage.
07
Can I visit my stored assets in person?
07
Can I visit my stored assets in person?Yes, in person visits can be arranged with prior notice and proper authorization, following our security clearance and verification process at our Johannesburg vault.
08
What documentation is required to store or export assets?
08
What documentation is required to store or export assets?You will need valid identification, proof of asset ownership, and any relevant export permits depending on the item type and destination country.
09
How do I track the shipment of my assets?
09
How do I track the shipment of my assets?Montaris Bullion Vault provides customers with a unique tracking number which can be used to monitor the shipment directly on our website at any time.
10
How do I get started with your service?
10
How do I get started with your service?Getting started is simple. Contact us via phone, email, or our online form and one of our consultants will guide you through the onboarding process and tailor a solution to your needs.